Our jobs aren’t just about putting food in boxes that our guests will enjoy.
Instead, we want to build an experience that is memorable and unique – with
food and drinks on the side. Our Guest Service Experts take the initiative and
deliver a wide range of services to make sure that guests enjoy their meal.
Whether setting tables, communicating with the kitchen, interacting and
serving guests, or cleaning work areas and supplies, the Guest Service Expert
makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to
success – creating a safe workplace, following company policies and
procedures, upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional. Guest Service Experts will
be on their feet and moving around (stand, sit, or walk for an extended time;
moving over sloping, uneven, or slippery surfaces), managing the menu (read
and visually verify information), and taking a hands-on approach to work (move,
lift, carry, push, pull, and place objects weighing less than or equal to 25
pounds without assistance and 50 pounds with assistance; reach overhead and
below the knees, including bending, twisting, pulling, and stooping). Doing all
these things well (and other reasonable job duties as requested) is critical for
Guest Service Experts – to get it right for our guests and our business each and
every time.